FAQ

Welcome to the Vollero.shop FAQ page. Below you’ll find answers to some of the most common questions our customers ask.

---

1. What payment methods do you accept?

We currently accept PayPal. You can pay using your PayPal balance, linked bank account, or credit/debit card through PayPal’s secure checkout.

---

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

---

3. How long will it take to receive my order?

• Processing Time: 1–2 business days.

• Shipping Time: 3–4 business days after processing.

You will receive a tracking number once your order is shipped.

---

4. Do you ship internationally?

At this time, we currently ship only within the United States.

---

5. What is your return and refund policy?

• 30 Days Free Returns: You may return items within 30 days of delivery, provided they are unused and in original packaging.

• 14 Days Money Back Guarantee: If you’re not satisfied within 14 days, you’re eligible for a full refund.

For returns, please contact us at support@vollero.shop with your order number.

---

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package until delivery.

---

7. Do you cover return shipping costs?

Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong item shipped or defective product).

---

8. Are my payments secure?

Yes, all payments are processed through PayPal’s encrypted system, ensuring your financial information is kept secure. We do not store your payment details.

---

9. How can I contact customer support?

If you have any questions, concerns, or need assistance, our support team is here to help:

📧 Email: support@vollero.shop